Getting Help/Support and Contacting Staff

[Katriel]

Need help with something and you’re not sure how to get it? We’ll go over your options here, so you can figure out what’s best for your situation!

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To get in contact with the Argo staff, we encourage the following options:

1. Start a personal message to a staff Group: Create a new topic on the forums. When your message composer window pops up, click on the + sign next to Create a new Topic. This will give you the option to change your post into a personal message, rather than posting it on the forums for everyone to see.

In the Add a user field, you can address your message to one of two parties.

• RP_STAFF is for inquiries that are directly related to RP events or procedures. If you have plot related questions or feedback requests, are interested in running a plot that might run up against story arc constraints, need to submit your award nominations, etc. this is the appropriate group to send them to. You can see that member list here.

• Staff is best reserved for concerns that are mostly OOC in nature. This could be reporting a concern you have over another member, discussion or suggestion of improvements for the fleet overall, something site-related seems broken and needs fixing, etc. You can see that member list here.

2. Open a ticket on the Argo Discord server: In any channel on the Argo Discord server, you can type the following command:

!ticket open {short description of issue}

This will create a channel on the server under the “INFO” category that only you and all of the staff can see. After the ticket is created, you can type in more information about what your issue and/or request is, as well as add other relevant members.

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If your question is broader in nature, always feel free to ask it in the #argo-roleplay and #general-chat channels of the Discord server! One of our members might already know the answer and could get back to you faster than the staff might.